News

Latest News, guides and useful information

Christmas 2025 Opening Hours

As the festive season approaches, we would like to update all our clients on our operating schedule over the Christmas and New Year period. While our team takes a short break to recharge, we have ensured that support remains in place for urgent connectivity needs....

How to change ringtone and adjust volume on a Poly Edge E220 | E350

Learn how to quickly change the ringtone and adjust the volume on your Poly Edge E220 or E350 handset.

Manage Your Account Easily with Our New Online Billing Portal

We are pleased to announce we have launched a new online billing portal, making it easier than ever for customers to manage their accounts.

Unlock Seamless Connectivity with the Powerful Cisco ATA 191 and City Cloud Phone

Connect analogue devices to cloud telephony with the Cisco ATA 191 and City Cloud Phone. Upgrade seamlessly and keep your existing equipment.

End-of-Life for Selected Yealink Devices on City Cloud Phone

Unfortunately, we must announce a number of Yealink devices will reach End of Sale / End of Life and will no longer be supported on the City Cloud Phone platform from 20th October.

New Poly Edge Phones for City Cloud Phone

City Communications is pleased to introduce the new line of Poly Edge handsets and accessories, now available for seamless integration with the City Cloud Phone system.

Openreach Charges: Why They Happen and How to Avoid Them

Approximately 70% of Openreach engineer visits result in a charge when diagnostic tests on the phone line and broadband do not identify a specific fault outside the customer’s premises.

Christmas Service Desk Hours

With the festive season approaching we recommend planning ahead with all Web related updates and these hours do not apply to any contracted telecoms SLA. Thank you for your continued support. We wish you a happy Christmas and a prosperous New Year!

Business Broadband Loughborough

City Communications is dedicated to supporting businesses in Loughborough with tailored, high-performance broadband solutions that enhance productivity, security, and operational efficiency.

Empower Your Business Communication with Yealink T54U and City Cloud Phone

In today’s fast-paced business world, efficient communication is more important than ever. That’s why combining the Yealink T54U desk phone with City Cloud Phone is a game-changer for any business aiming to stay connected with clients, partners, and teams seamlessly and professionally.

Business Broadband Loughborough

Business Broadband Loughborough

City Communications is dedicated to supporting businesses in Loughborough with tailored, high-performance broadband solutions that enhance productivity, security, and operational efficiency.

Empower Your Business Communication with Yealink T54U and City Cloud Phone

Empower Your Business Communication with Yealink T54U and City Cloud Phone

In today’s fast-paced business world, efficient communication is more important than ever. That’s why combining the Yealink T54U desk phone with City Cloud Phone is a game-changer for any business aiming to stay connected with clients, partners, and teams seamlessly and professionally.

We’re Here to Guide You Through Telecom Acronyms

We’re Here to Guide You Through Telecom Acronyms

We at City Communications realise that there are many telecom acronyms that our clients may be unfamiliar with. We want all our clients to have an idea into what we are talking about when we start mentioning the PSU (Power Supply Unit) on your PC.

Welcome to WhatsApp Business

Welcome to WhatsApp Business

We want to make contacting our teams as easy as possible, that’s why we have added a new WhatsApp business number to our contact methods….

Cisco SPA 5 End of Life

Cisco SPA 5 End of Life

From August 2024 City Cloud Phone will no longer support the Cisco SPA 5** handsets and SPA112 ATA.We have taken this measure in response to the lifecycle of these models and the ever increasing security vulnerabilities which could place your service in jeopardy. From...

2025 analogue switch off deadline postponed to 2027

2025 analogue switch off deadline postponed to 2027

A new deadline of January 2027 has been set, allowing more time for vulnerable customers to prepare for the switch-off Openreach has confirmed today that it will delay the switch-off of all copper…

Openreach ONT Guide

Openreach ONT Guide

If you have a Ultrafast Broadband (FTTP) connection with City communications you will likely have an Openreach modem (or ONT) installed…

What is Business Broadband?

What is Business Broadband?

In today’s fast-paced digital landscape, businesses in Nottingham need internet connectivity more than ever to thrive in the competitive market. But what exactly is business broadband…

Broadband Care Levels

Broadband Care Levels

Our trusted engineers work hard to make sure all customers are satisfied At City Communications, We are committed to providing our customers with the best possible service. We understand when something goes wrong with your phone or broadband service, you want it fixed...