Broadband Care Levels

September 21, 2023

broadband care levels

Our trusted engineers work hard to make sure all customers are satisfied

At City Communications, We are committed to providing our customers with the best possible service.

We understand when something goes wrong with your phone or broadband service, you want it fixed as soon as possible. The longer
you spend waiting for a fault to be resolved, the less time you have for day to day running of your business.

We are launching our new care level packages to give you the assurance that if you do experience issues with your phone line our
fault team will be working to fix the issue in no time at all.

Our Standard Care Level ensures that you will have to wait a maximum of 24 hours for a response to your phone or broadband fault.
Our highest care level with mean a response is issued within just 6 hours.

Please note these are not the actual repair times as this will always depend on the nature of the fault. These times indicate how soon
an engineer will attend the fault.

Service Care Levels

We offer the following Service Care Levels on Broadband connections:

Basic Care – Included on our City Superfast SoGEA services, this option guarantees support within 72 hours.

Standard Care – Available with our City Superfast FTTC Services, this option ensures support within 48 hours.

Enhanced Care – This option offers support within 24 hours.

Prompt Care – For the quickest response, choose this option available and enjoy support within 7 hours.


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Interested in our care levels?

Get a consultation from one of our experts

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