A new deadline of January 2027 has been set, allowing more time for vulnerable customers to prepare for the switch-off.

Openreach has confirmed today that it will delay the switch-off of all copper-based phone lines across the UK until 2027, two years later than originally planned.

The delay will apply to all customers, both business and consumer.

The delay follows a wave of concern over the exposed vulnerability of predominantly elderly customers, who rely on landline-based medical and security alarms. While these systems can also work over digital landlines, they are vulnerable to power cuts or other outages, unlike legacy copper connectivity. Due to these users relying on their devices to access emergency services in a crisis, it’s absolutely essential that they remain functional regardless of the underlying phone service technology.

It is estimated that 1.8 million people in the UK currently use these devices.

The new expected move to all digital services with be January 2027.

City Communications recommend that all businesses still look at switching to all digital communications as soon as possible. City Cloud Phone and City Broadband products are fully future proof and 2027 ready. To get your free, no obligation consultation please visit ****

We will update this article as we get more information.

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